FastCare (“we”, “our”, or “us”) is committed to protecting your privacy. This policy explains how we collect, use, store, and share your personal data through the FastCare mobile app or website. Please read this policy carefully.
1. Information We Collect
We may collect the following data from you:
- Information you provide when you register, fill out forms, request services, subscribe, post material, or contact us.
- Records of your correspondence with us.
- Responses to surveys we use for research.
- Details of transactions made through our platform.
- Data about your visits to our website, including traffic, location, and access logs.
2. IP Addresses
We may collect technical information about your device, including IP address, operating system, and browser type. This is for system administration and to provide usage statistics. It does not identify you personally.
3. Cookies
We use cookies to enhance your experience. Cookies are small files stored on your device to help us improve our services. Some are essential for site functionality.
- By continuing to use our site, you agree to our use of cookies.
- You can disable cookies in your browser settings. However, this may affect site performance or access.
4. Where Your Data is Stored
- Your data is stored on secure servers.
- Payment details are processed via secure gateways and not stored by us.
- If you have a password for our platform, keep it confidential. Do not share it with anyone.
- While we apply strict security measures, data transmission over the internet is not fully secure. You transmit data at your own risk.
5. How We Use Your Data
We use your data to:
- Provide the services you request.
- Display our content properly on your device.
- Contact you about updates, changes, or services you may be interested in (with your consent).
- Fulfill any legal or contractual obligations.
- Conduct research or send promotional communications, if permitted.
6. Sharing Your Data
We may share your data:
- With our affiliates and subsidiaries.
- With service providers helping us deliver our services.
- During a business sale or transfer.
- To comply with legal obligations.
- To protect FastCare, its users, or others from fraud or risk.
7. LAWFUL BASIS FOR PROCESSING INFORMATION
We may use your personal information in performance of a contractual agreement, for compliance with legal obligations to which we are subject to, for your vital interest, when we have assessed it is necessary for our or a third-party legitimate interest, or when we obtain consent from you. As may be required by applicable laws and regulations, including for compliance or as requested by any judicial process, law enforcement or governmental agency having or claiming jurisdiction over Fastcare or Fastcare’s affiliates.
8. Your Rights
- You can opt out of marketing communications at any time.
- Contact us through the email on our website to manage your preferences or stop communications.
- Third-party sites linked from our platform have their own privacy policies. We are not responsible for their practices.
9. PATIENT HEALTH INFORMATION
The privacy and security of Patients’ individually identifiable health information provided to eVisit in connection with Services may be protected by federal law (HIPAA, Nigeria Data Protection Act (NDPA) 2023 , and their regulations) and state privacy laws, because Fastcare provides services to health care providers and patients. This health information is “protected health information” (“PHI”). PHI may be used and disclosed by Fastcare as necessary to provide services, for our own management and operations, to meet our legal obligations, and for any other purpose for which patients have given consent. We may share PHI with third parties for these purposes in compliance with applicable law. We may de-identify PHI and aggregate it for purposes of monitoring and improving our products and services, for benchmarking purposes, and to provide customized services or technologies to our customers.
10. Access to Your Data
You have the right to request access to the personal information FastCare holds about you, subject to applicable data protection laws.
You may also request correction of inaccurate or incomplete personal information.
To exercise these rights, contact FastCare using the contact details provided in Section 16 of this Privacy Policy. We may request information necessary to verify your identity before processing your request.
11. Data Retention
FastCare retains personal information only for as long as necessary to provide our services, maintain your account, fulfill the purposes described in this Privacy Policy, comply with applicable legal, regulatory, accounting, or reporting requirements, resolve disputes, prevent fraud, and enforce our agreements.
The retention period depends on the type of information and the purpose for which we collected it.
Where you close your FastCare account or request deletion of your personal information, we will delete or anonymize your information within a reasonable period, subject to legal, regulatory, medical, security, or legitimate business requirements that require us to retain certain information.
Certain health and transaction records may need to be retained for a longer period where required by applicable healthcare, financial, regulatory, or other legal requirements.
Where information is retained after an account deletion request because of a legal or regulatory requirement, FastCare will restrict its use to the purpose for which the information was retained.
12. Data Deletion
You may request deletion of your FastCare account and personal information by contacting us via email at [email protected]
Your request should include the email address or phone number associated with your FastCare account and a clear request to delete your account or personal information.
After receiving your request, we will verify your identity and process the request in accordance with applicable data protection laws.
Some information may not be deleted immediately where retention is required or permitted by law, including information required for medical recordkeeping, financial records, fraud prevention, dispute resolution, legal claims, regulatory compliance, or other legitimate legal purposes.
Where we are required to retain certain information, we will retain only the information necessary for the applicable purpose and will protect it in accordance with this Privacy Policy.
Deleting your account may prevent you from accessing certain FastCare services and historical information associated with your account.
13. Data Protection
FastCare recognizes the importance of protecting the privacy and security of personal information processed through the FastCare mobile application and website.
FastCare processes personal information in accordance with applicable data protection laws, including the Nigeria Data Protection Act 2023 and applicable regulations and guidelines.
We maintain appropriate technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
You are responsible for keeping your account credentials confidential and should notify us promptly if you believe your account has been accessed without authorization.
14. Breach and Privacy Violations
In the event of a personal data breach, FastCare will assess the breach and take appropriate steps in accordance with applicable data protection laws.
Where required, FastCare will notify the Nigeria Data Protection Commission or another applicable data protection authority within the timeframe prescribed by law.
Where a breach is likely to result in a risk to your rights and freedoms, FastCare will take appropriate steps to notify affected individuals and provide relevant information about the breach and measures taken to address the risk, where required by applicable law.
15. Third-Party Websites and Links
Our app and website may contain links to websites, services, or platforms operated by third parties.
FastCare does not control these third-party platforms and is not responsible for their content, security practices, or privacy policies.
If you access a third-party platform through FastCare, any information you provide to that third party will be governed by the third party’s privacy policy.
We recommend reviewing the privacy policy of any third-party service before providing personal information.
16. Contact Us and Data Deletion Requests
For questions about this Privacy Policy, requests to access or correct your information, or requests to delete your FastCare account or personal information, please contact us through the official FastCare contact details provided on our website:
When submitting a data deletion request, please state clearly that you are requesting deletion of your FastCare account or personal information.
17. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, or data protection practices.
Any changes will be published on this page with the updated effective date where applicable.
We encourage you to review this Privacy Policy periodically to remain informed about how FastCare processes and protects your personal information.